Privacy Policy

Furry Pets Relocation Services LLC (“Furry,” “we,” “us,” “our”), operating as Furry, a company located at Office 1801-5, Control Tower, Al Hebiah First, Motor City, Dubai, UAE, helps people move their pets internationally by air and by road. This Privacy Policy explains what information we collect when you use our website, submit an enquiry, or book an appointment, why we collect it, and how you can contact us about it.

1. Information you provide to us

B‍ We collect the information you choose to give us directly: your name, email address, phone number, travel details (such as your departure and arrival city, country, or airport, and your preferred dates), your pet’s details where relevant, your preferred language, appointment times you select, and any message or notes you add.

2. Information we collect automatically

When you visit our site or submit a form, we automatically receive:

Technical & device information

Your IP address, approximate location (country/region/city, derived from your IP — never precise GPS location), browser type and language, device/viewport information, and timezone.

Marketing attribution

If you arrive via an advertisement or a link with tracking parameters, we record which channel referred you — for example the campaign, ad, and platform-specific click identifiers that platforms like Google Ads and Meta attach to their own links (technically: UTM parameters, and identifiers such as gclid, gbraid, wbraid, fbclid). We use this only to understand which of our own marketing channels are actually bringing us real enquiries — an enquiry is credited to the last non-direct channel that referred you within the 30 days before you got in touch.

3. Cookies

We use a small number of cookies, listed here in full:

furry_id

A random identifier for your browser, so we can recognise a returning visitor. Lasts up to 400 days.

furry_activity

Records the marketing channel that first referred you and a short trail of pages you’ve viewed on our site, for the attribution purpose described in Section 2. Lasts up to 400 days.

These two cookies are set only by our own site (not by a third-party advertiser) and are readable only by our own pages — no outside company can read them. We also use short-lived, staff-only cookies to keep our own team securely signed in to our internal tools; those never apply to a website visitor or a customer.

4. How we use your information

We use the information above to:

- Respond to your enquiry and coordinate your pet’s relocation, including flights, documentation, and ground transport;
- Schedule and manage appointments you book with our team;
- Understand which of our marketing channels are effective, so we can spend our advertising budget more responsibly;
- Detect and avoid creating duplicate enquiries when you contact us more than once.

5. Who can see your information

Your information is visible only to Furry staff who need it to do their job — coordinating your relocation or arranging your appointment. We do not sell your information, and we do not share it with any third party for their own marketing purposes.

6. How long we keep your information

We keep enquiry and booking information for as long as it’s useful to our relationship with you, or until you ask us to delete it (see Section 8). We do not currently apply a fixed automatic deletion period to this information.

7. Security

Your information is stored in an access-controlled database, protected by encrypted connections and role-based staff permissions — only authenticated staff accounts with the right role can read it, and every access route is gated at the database level, not just in our app’s interface.

8. Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, at any time, by emailing us at the address below. Depending on where you live, you may have additional rights under local data protection law — we’ll honour requests made under those laws too.

9. Children

Our services are directed at adults arranging pet relocations, not at children, and we do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time; the date at the top will always show when it was last revised.

11. Contact us

You can contact us through our Contact Form page.